FREE SHIPPING ON ALL ORDERS $100 OR MORE
Once an order has shipped, you will receive a shipment confirmation email containing the details of your order. You may contact Customer Service at 877-242-4451, use Live Chat or send us an email at firstname.lastname@example.org with your account information for assistance in tracking your order.back to top
If you haven’t received your order within five (5) business days of receiving your shipment confirmation, please contact Customer Service at 877-242-4451 for assistance.back to top
Return requests for short shipment or wrong items must be made within 30 days.
If your order is missing an item, please contact Customer Service at 877-242-4451, use Live Chat, or send us an email at email@example.com so that we can help open a claim on your behalf.
You will be notified if an item is unavailable at the time of order within your email confirmation. Once the item becomes available a new order will need to be placed.back to top
All claims for product returns, except in the case of defects, must be made within 90 days from the date of delivery. To do this, please open a claim on this site or call Customer Service at 877-242-4451 so that we can help open a claim on your behalf.
Please note, the returns may be subject to a 25% administrative/restocking fee. No returns will be allowed on discontinued products.
Refund processing can take up to 7-10 full business days.back to top
All order placed on this site will receive free shipping with a purchase of $100 or greater.
Minimum order $25. Orders between $25-$99 will be charged a $12.00 shipping fee.
*Offer valid for online customers in Canada. *An additional handling fee of $10 will be applied to all COD payments. No salon orders for less than $25 will be accepted
Carriers will deliver Monday – Friday during the opening hours that are maintained for each customer. No Saturday/Sunday, holiday or Post Office Box deliveries will be made.back to top
At this time, we only offer Ground Shipping to comply with aerosol/hazmat shipping restrictionsback to top
Orders placed prior to the times listed below will qualify to ship the same day:
|Brantford||NL, AB, BC, MB, SK, PE, NB, NS, ON, QC||10:00 am PST (1:00 pm Canada)|
|Destination State||Parcel (Day Transit Times)|
|NB, NS, ON, QC||3|
*Please note, orders exceeding 600lbs will be subject to ship via LTL which may take longer to deliver.
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While transit time are dependent on geographic location, most parcel orders will arrive within 3 business days of receiving your shipment confirmation email.back to top
Website Support: Phone: 877-242-4451 open 8am –4:30 CST
Website Support Email: firstname.lastname@example.org
You can also contact us via Live Chat
Any tax imposed by federal, state, or other governmental authority on products ordered by the buyer will be paid by buyer.
If you have a resale certificate / resale tax number on file with us, you will not be charged tax on retail items purchased for resale. You can forward a copy of your resale certificate to Wellacustsrvfax@wella.com to ensure you do not get charged.
The security of your personal information is always our priority. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order.back to top