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Wellastore.com Offline and Unable to Accept Orders from January 27th – February 6th

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12.22.2021

Wellastore.com Offline and Unable to Accept Orders from January 27th – February 6th

As you might know, Wella is in the process of becoming a fully independent company once again, and as a result, there are important key dates we wanted to share with you to help with planning orders as we complete the transition at the end of this month.

NO SHIPMENTS AVAILABLE JANUARY 27, 2022 – FEBRUARY 6, 2022

Wellastore.com will be offline and unable to accept orders from January 27 through February 6. Wellastore.com will come back online on February 7, 2022 ready to accept your orders, and shipments of those orders will be between February 7-14, 2022. Note that there might be a slight delay in shipments as we ramp-up our new systems.

To ensure you have what you need during this time, we recommend stocking up on your essential items to avoid running short. Visit our stocking up blog to learn more about preparing for our offline period.

NEW INVOICE DESIGN, ACCOUNTS RECEIVABLES TEAM AND CONTACT INFORMATION

New orders placed with Wella, after February 1, 2022, will see the invoice look slightly different to what you have been receiving previously. The Wella Logo will replace the COTY logo.

Your previous invoices will no longer be available, so be sure to download them before January 27, 2022.

Please review our invoice blog to learn how to download your current invoices from your profile.

In closing, we would like to take this opportunity to thank you for your partnership and to reiterate again that we will be working closely with you to ensure a smooth transition. If you have any questions, please do not hesitate to reach out to our customer service team at 1-877-242-4551.

Sincerely,

Mina Zandbar Vice President of eCommerce and Digital NA Wella Company